Rinkya Buyer Protection Program

Rinkya's Purchase Protection Plan reimburses a certain percentage of an auction for an eligible customer when the seller does not send an item that has been paid for in an eligible transaction.

Please review our Bidding with Confidence page to educate yourself on bidding safely.

In the event you are not eligible for Rinkya Purchase Protection Plan coverage, you will be refunded commission only per our normal avenues. Please refer to the refund section for more info.

Coverage

In the event you are eligible for coverage, you receive a refund of the item price, up to 30000 yen.
There will be a processing fee of $25, which will be subtracted from your final amount.
Processing will take up to 3 weeks.
You may only make a claim once a year for the maximum of 30000 yen.

Eligible Transaction

An eligible transaction is one that occurs between a qualified customer and a qualified seller where:

• The customer is not late with this particular payment, has a long-standing, positive relationship with Rinkya, has never had their account on hold or terminated, has not asked for a bid retraction.
• The seller has more than 30 positive feedback.
• The feedback the seller has is a mixture of sales and not just purchases.
• The seller has no more than 5% negative feedback on sales.
• The final winning bid is over 2000 yen.
• Your item is legal and in accordance with Rinkya's TOS.
• Payment can be documented.
• You have not had more than 1 claim in the past 12 months.
• Your item is not a Dutch Auction, a Rinkya Stores Item, a Manual Bid Item.
• Your item has not arrived at the Rinkya warehouse for over 4 weeks and you have received contact from Rinkya stating this may be a case of theft.

Ineligible Transaction

Claims

To make a claim, please fill out the following form. Only customers who have already received notification from Rinkya that they have been victimized can use this form. Please allow 48 hours for processing and 1 week to verify eligibility.

*Your full name:
*E-mail address:
*User ID:
*Auction URL:
*Date of won auction:
*Have you received compensation through any other parties for this auction?	NoYes
*Does this seller have more than 30 positive feedbacks?	NoYes
*Have you made a claim within the last 12 months on another incident?	NoYes
*Claim amount:
*Enter the value in the image in the textbox.

By sending this form, you are agreeing you are fully aware of Rinkya's Terms & Policies and will accept the outcome of your claim based upon eligibility.

Following Up on Your Claim

Rinkya hands over all evidence and material to the police within 1 month of your incident. You will be contacted if Rinkya receives contact from the police. Otherwise, there are no other updates available.

If the police retrieve your funds, then Rinkya will reimburse you minus the refund you originally received with your claim, as well as Rinkya's original commission fees.

Other

There shall be no double payment from Rinkya and another party.

Claim payments shall be revoked if you are suspected of fraud.

Previous Incidents

If you have been a victim of theft before the Rinkya Protection Plan was initiated, you may be eligible for retroactive coverage. Please contact us if your transaction is still on file, less than 6 months old and meets the eligibility requirements.