Research form for items that have not arrived in Japan

Please note, before submitting this form that items may take up to 1 month to arrive & be checked into the warehouse in Japan.

If your item has not arrived after 1 month from when you won it, please use this form.
ALL OTHER REQUESTS WILL BE IGNORED.

Please allow 7 days for your research inquiry to be answered.  If your seller still has not sent the item, please refer to our Refund Policy

*Item URL:
*Date Won:
*Email:
*First Name:
*Last Name:
*Enter the value in the image in the textbox.