|| Rinkya Translation/Japanese Questions
How do I read Japanese on my computer?
Does Rinkya translate for me?
How do I find items if I cannot read Japanese?
What should I look for regarding fakes, reproductions, etc.?
The item/category I want isn't showing up in your Search Engine...
|| Overview Of Rinkya Japan Services
What is Yahoo Japan?
How do I bid on Yahoo Japan?
How do I purchase from Rakuten, Amazon JP, and other Japanese online shopping websites?
Why can't I just bid for myself on Yahoo Japan or purchase from Japan online stores?
Can I bid or buy from Japan if I am not from the US?...
|| Rinkya Payment Questions
What forms of payment do you accept?What is the exchange rate you use?When do I pay for my item?When do I pay for my shipment? Why is my Paypal payment not marked paid?Can I pay with a different credit card than the one I use for my deposit?What if I am late with my payment?Can I have a refund if my items are damaged or my seller does not send my item to Rinkya? Do you have separate charges even if I bid on items from the same seller?
|| What is Rinkya & Deposit Account Questions
What is the Rinkya system?
How do I sign up for an account?
Do I need to put a deposit down to bid?
Is there a minimum deposit amount Rinkya requires?
Why am I asked to send in additional documentation?
How do I increase my deposit amount?...
|| Rinkya Bidding Questions Part 1
What if the seller doesn't ship internationally, can I still bid?
Can more than one person bid on the same item?
What if I already have an ID on Yahoo Japan? Can I bid myself and you take care
of everything afterwards?
Can I use Rinkya to bid on an auction with a buy price?
How do I know if I won?
How do I know if I have been outbid?
Do I receive any notice when I have been outbid?
How do I find out if I am the high bidder?
What is the ID Rinkya uses on Yahoo Japan?...
|| Rinkya Bidding Questions Part 2
How does internal bidding work?
What if the first bidder on an auction backs out and the seller contacts Rinkya,
will Rinkya contact me if I am next in line to receive the item?
I made a mistake and bid on the wrong auction or bid too much? Can I retract my bid?
What does outbid by NOBODY mean?
Why do I have to keep logging in?
I lost my password, what do I do?
Can I snipe auctions?
Why did my auction keep adding minutes when the end time was over?...
|| Rinkya Shipping Questions
I paid for my item a month ago, where is it?
How do I request shipping to me in my home country?
How long does it take to get my items?
How do I know if my item has arrived in Japan?
Do you ship to other countries and is the rate the same?
Is there a size and/or weight limit?
|| Your Rinkya Account
What do the different item statuses mean?
I need to change the credit card I have on file with you. What do I do?
How do I update my address/email/ etc., in my account? ...
|| MyRinkya FAQ
What is MyRinkya?
How do I set up MyRinkya?
What features does MyRinkya have?
How do I add items to my watchlist?
How many searches and individual auctions can I save?
Do I need to have a Rinkya account to use MyRinkya?
What is MyPass?
What is Auto Bid?
How do I sign up for Auto Bid?...