Rinkya's Purchase Protection Plan reimburses a certain percentage of an auction for an eligible customer when the seller does not send an item that has been paid for in an eligible transaction.
Please review our Bidding with Confidence page to educate yourself on bidding safely.
In the event you are not eligible for Rinkya Purchase Protection Plan coverage, you will be refunded commission per our normal avenues. Please refer to the refund section for more info.
In the event you are eligible for coverage, you receive a refund of the item price, up to a maximum of 30000 yen. There will be a processing fee of $25, which will be subtracted from your final amount. Processing will take up to 3 weeks.
You may make a claim once a year up to a maximum of 30000 yen.
An eligible customer is one where:
An eligible transaction is one where:
The Rinkya Purchase Protection Plan is meant to protect against theft by a Japanese seller, and is therefore not applicable in the following situations.
In addition, the following item types are always exempt from the protection.
Please start the claim by sending an email or submitting a ticket in our support system.
Rinkya hands over all evidence and material to the police within 1 month of your incident. You will be contacted if Rinkya receives contact from the police. Otherwise, there are no other updates available.
If the police retrieve your funds, then Rinkya will reimburse you minus the refund you originally received with your claim, as well as Rinkya's original commission fees.
There shall be no double payment from Rinkya and another party.
Claim payments shall be revoked if you are suspected of fraud.